Legal
Refund Policy
Last updated: 21 July 2026
This is a starting template with placeholders (e.g. company name, jurisdiction). Have it reviewed by a qualified lawyer and complete your details before launch — it is not legal advice.
We want you to be confident in IELTSVega. This policy explains when refunds are available and how to request one.
1. Free plan
Our free plan lets you try core features before paying, so you can decide whether IELTSVega is right for you at no cost.
2. Subscription refunds
If you are not satisfied with a paid subscription, you may request a full refund within 7 days of your initial purchase, provided you have made only limited use of the paid features (as a guide, fewer than 3 AI-scored evaluations or 1 mock test). Refunds are issued to your original payment method.
3. How to request a refund
Email support@ieltsvega.com from your account email address within the eligibility window, stating your reason. We aim to process eligible refunds within 5–10 business days.
4. Non-refundable items
- Subscriptions after the 7-day window or after substantial use of paid features.
- Renewal charges (cancel before renewal to avoid these — see below).
- Any one-off items explicitly marked non-refundable at purchase.
5. Cancellations
You can cancel auto-renewal at any time from your account settings. You will keep access until the end of the current billing period, and you will not be charged again.
6. Statutory rights
Nothing in this policy affects any refund or cancellation rights you have under the consumer law of your country, which may provide additional protections.
7. Contact
Questions about a refund? Email support@ieltsvega.com.